Spanvero — Refund Policy

_Last updated: June 16, 2026_

This Refund Policy explains how refunds work for Spanvero Pro, the paid subscription offered by Cynosure LLC (a Florida limited liability company, operating as Spanvero). It is written in plain English and forms part of — and should be read with — our Terms of Service (Section 7).

1. What you can buy

The only paid product on Spanvero is the Spanvero Pro subscription — a recurring plan that unlocks continuity features (synced presets and history across your devices). Spanvero's free advisor and free Specialists stay free. There are no one-time purchases, and there is nothing to refund on the free tier, because it never charges you.

2. Who sells you Pro, processes your payment, and your refund

Cynosure LLC (operating as Spanvero) is the seller of record for Pro — your purchase is with us, and we handle refunds. We use a third-party payment processor (currently Stripe) to process your card on our behalf; the checkout is hosted by the processor, so we never see or store your full card number. The processor's own terms/privacy policy govern how it handles your card data, but the sale is between you and us.

3. Our 14-day money-back guarantee

If you're not happy with Spanvero Pro, you can request a full refund within 14 days of your initial purchase. Just ask (see Section 6) and we'll process it back to your card through our payment processor. No hard feelings.

4. After the first 14 days

• Pro auto-renews each billing period (monthly or yearly) at the then-current price until you cancel.
• You can cancel anytime from your account settings or the billing/customer portal we provide. Cancellation stops future renewals and takes effect at the end of the current paid period — you keep Pro access until then.
• Outside the 14-day window, payments and renewals are generally non-refundable, except where required by law or granted at our discretion. We do not pro-rate partial periods.

5. What is never refundable by us

Third-party AI provider and GPU vendor charges are not refundable by Spanvero. You pay those vendors directly, with your own account and your own API key, and that money is never paid to us. Spanvero is an advisor — it does not resell, hold, meter, or reimburse compute. Set your own budgets and limits in your provider/vendor account.

6. How to request a refund

• Use the billing portal (or the customer-portal link on your receipt), or
• Email us at [email protected] and we'll process it.

We aim to respond within a few business days.

7. Chargebacks

If something looks wrong, please contact us first — a refund is faster and simpler than a dispute. Filing a chargeback instead of requesting a refund may result in suspension of your account while the dispute is resolved.

8. Contact

• Operator / seller of record: Cynosure LLC (a Florida LLC, operating as Spanvero)
• Email: [email protected]
• Website: https://spanvero.com
• Billing & refunds: handled by us — via the billing portal or the link on your receipt (card processing by our payment processor).

Last updated June 16, 2026. Spanvero is operated by Cynosure LLC, a Florida limited liability company. Questions? [email protected].

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